Terms and Conditions

These are very basic terms and conditions, and are subject to change. All clients will be provided with a thorough contract detailing terms and conditions to sign to confirm they have been read, understood and agreed to.

Fees

Retainer package fees are invoiced and paid at the beginning of the month. Adhoc hours are invoiced and paid at the end of the month.

A fee will be added to late payments, after 7 days from initial payment due. Work may be paused until fees are paid.

Additional fees may be added for a quicker turnaround/rush fee.

Exact fee and dates will be specified in your contract.

Discount for military personal or immediate family is offered at my discretion. You must make me aware of your military connection on our discovery call for discount to be applied.

All payments are to be made via bank transfer, account details will be provided on the invoice.

Services

Exact services required will be agreed and documented. Any changes to services must be agreed in writing.

Services will be provided remotely. Systems for working will be discussed and confirmed in the signed contract.

Working hours and Communication

I work flexible hours, during the day and evening. If exact hours are required this must be agreed prior to commencing work and will be documented within the contract. We will discuss contactable hours and methods of. Email is the preferred method of contact, although we can discuss this. Occassional calls lasting a few minutes are not typically billed. However, calls lasting over 10 minutes will be billed. Telephone calls are to be prearranged. Cancellation requires a minimum of 24-hour advance notice. Missed meetings or cancellations without sufficient notice will be billed.

Materials and Information

You will provide all content, briefs, photos and anything required for projects. All material must be clear, legible and with the necessary permission to use.

Data Privacy and Compliance

Full compliance with legal obligations is required from both parties.

Confidentiality

All confidential information will be kept in strict trust and confidence. No information will be disclosed to a third-party, without prior consent. Exceptions apply.

Insurance

Both must ensure that appropriate insurance and coverage is in place.